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Error: java.lang.IllegalArgumentException 0 Options
dmcuk
Posted: Tuesday, June 9, 2009 10:22:24 AM
Rank: Newbie
Groups: Member

Joined: 6/5/2009
Posts: 9
Hello,

I get the following error when syncing the calendar:

Error:
java.lang.IllegalArgumentException
1 of 1 items.

I'll past a stack log shortly.

Using Exchange 2003, Storm 9500 v4.7.0.141, platform 4.0.0.174.

Regards,

David.

Storm 9500 - 5.0.0.238/287 Build 1
dmcuk
Posted: Tuesday, June 9, 2009 10:27:44 AM
Rank: Newbie
Groups: Member

Joined: 6/5/2009
Posts: 9
Name: IllegalArgumentException
GUID: 9c3cd62e3320b498
Time: Jun 09, 2009 18:19:47
No detail message
net_rim_pdap
ContactListImpl
commitAddress
0x3BB3
net_rim_pdap
ContactImpl
commit
0x22DA
AstraSync-1
da
a
0x5141
AstraSync-3
gt
a
0x73E
AstraSync
bd
d
0x8D37
AstraSync-1
bv
at
0xBFA
AstraSync
aa
a
0x1FFC
AstraSync
aa
a
0x2046
AstraSync-3
gt
eb
0x484
AstraSync
aa
<private>
0x1AAD
AstraSync
aa
f
0x18BC
AstraSync-1
dx
aw
0x88F9
AstraSync-1
cz
run
0x490A

Storm 9500 - 5.0.0.238/287 Build 1
Vicky Cwilewicz
Posted: Wednesday, June 10, 2009 8:56:14 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
We will be investigating this and will get back to your shortly. Please can you confirm to us what version of AstraSync you are currently running?

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
dmcuk
Posted: Wednesday, June 10, 2009 10:06:41 AM
Rank: Newbie
Groups: Member

Joined: 6/5/2009
Posts: 9
Version 3.0.16



Storm 9500 - 5.0.0.238/287 Build 1
dmcuk
Posted: Thursday, June 11, 2009 10:44:51 AM
Rank: Newbie
Groups: Member

Joined: 6/5/2009
Posts: 9
Well I give up with this.

The trial is almost over and AstraSync has failed to work correctly from the start.

Even now I still can't sync Cal and Contacts due to this error. The email part works but it takes far too long to open an email and at present doesn't even notify me there's a new email there.

For now I'll leave AstraSync as a failed attempt.

Storm 9500 - 5.0.0.238/287 Build 1
Vicky Cwilewicz
Posted: Friday, June 12, 2009 4:43:18 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
We sent you an email directly on 10th June asking for you to complete some diagnostics so that we can isolate where this error is coming from. Have you been able to complete these? If so please let us know your username and domain so that we can identify which logs are yours that we have received.

We suspect but are not able to confirm until we receive the diagnostic data that there may be a bug within the new OS you are running on your Storm that has caused this issue.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
dmcuk
Posted: Friday, June 12, 2009 9:48:30 AM
Rank: Newbie
Groups: Member

Joined: 6/5/2009
Posts: 9
Hello,

I didn't receive your email. Please resend to david AT dmcsupportservices DOT co DOT uk

In any case, if the slowness of opening email messages is common and not a fault with my software\Storm then there's no point in continuing. I will not wait what has been anything up to a minute for an email to open and be displayed on screen. Such a delay is simply not acceptable not productive. The delay iccurs with simple text only email to full blown HTML versions.

The trial was almost over anyway. Unless you can extend the trial or give me a key until the issues are resolved I can't continue. If the sync issue is fixed, and emails are opened within seconds of me clicking them then I will purchase a license.

Regards,

David.

Storm 9500 - 5.0.0.238/287 Build 1
Vicky Cwilewicz
Posted: Monday, June 15, 2009 6:56:39 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Hi David,

We have responded to your request via email today.

As for your other problem of email being slow to open. We have made some changes to how messages will be rendered in AstraSync 3.1 which when released should improve the delay you are seeing. The message will open quickly but will be rendered as the user is viewing it, starting from top to bottom. This shouldn't affect the user as they'll be able to start reading the message straight away. The only visual indication of the rendering will be the resizing of the scrollbar.
This is still being developed and as such will not be available for release for a while yet. Please keep an eye on the forum for news of when this is released.


Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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