Welcome Guest Search | Active Topics | Members | Log In

I get the following error when syncing the calendar: Options
scott@3dimensional.com
Posted: Wednesday, April 29, 2009 5:04:51 AM
Rank: Newbie
Groups: Member

Joined: 4/29/2009
Posts: 1
Location: michigan
I am getting an Error “ java.lang.illegalargumentexception” 1 of 655 can you explain what this is and what I need to do ?

have the storm
Amit.Patel
Posted: Wednesday, April 29, 2009 3:01:43 PM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 372
Location: USA
Hi

If you are able to Sync either your email or contacts, then go into AstraSync , Menu > Options > Diagnostics Settings. Select 'Enable Diagnostics'. Hit Menu > Save.

If you are not able to do the above then continue with the instructions below:

Can you force the error again by hitting Sync Now? Once you do that, go into the Device Event Log and try to obtain the stack trace that is associated with this exception.

On the Storm, to access the log:

-From the Home screen of the BlackBerry smartphone, display the menu and then select Show Keyboard.
-Hold the number key to lock the number keyboard. The 123 icon appears on the top-right of the screen, and a small lock appears on the number key.
-Press the ( , ) ( 5 ) ( , ) ( 5 ) keys.


There should be an entry for java.lang.illegalargumentexception. To give you an idea, once you select it, it will look like:

Name: NullPointerException
No detail message
net_rim_pdap
RepeatRule
setInt
0xC87D
AstraSync-3
z
a
0x4A17

Please obtain the full stack trace, and paste it here.

Once you have done that, if you enabled the Diagnostics then be sure to turn it off. Let me know once this is done by either responding here or emailing support@astrasync.com.


Thanks



Amit Patel
AstraSync Support
www.astrasync.com
Users browsing this topic
Guest


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Main Forum RSS : RSS


Copyright © MailSite Software Inc. All rights reserved.