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Problem with sync calender items. Error device ran out of memory Options
Pablo
Posted: Tuesday, April 21, 2009 7:07:08 AM
Rank: Newbie
Groups: Member

Joined: 4/21/2009
Posts: 1
Location: Spain
Hello

I have got problem with the version 2.2.16 when i want synchornize the calender items more of 3000 items the system showm the folloging error:

Error Device ran out of memory synchronizing collections.

But I check de memory and I have free memory more of 6 MB.

Could any body help me?

Thank yoy very much in advance.
Vicky Cwilewicz
Posted: Tuesday, April 21, 2009 8:03:14 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Go into AstraSync, Menu > Options >Diagnostics Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Attempt to sync your calendar forcing the memory error to appear.

After about 10 minutes, go back into the Diagnostics Settings menu and turn Diagnostics off.

Email support@astrasync.com once this is completed and provide your username/domain that you specified in AstraSync so we can locate your logs. Also please provide the following information:
BB Device version and OS version
Email Server and version
AstraSync Version.
Total Number of Events within your calendar that you are trying to sync

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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