Welcome Guest Search | Active Topics | Members | Log In

Problem with sync calender items. Error device ran out of memory Options
Posted: Tuesday, April 21, 2009 7:07:08 AM
Rank: Newbie
Groups: Member

Joined: 4/21/2009
Posts: 1
Location: Spain

I have got problem with the version 2.2.16 when i want synchornize the calender items more of 3000 items the system showm the folloging error:

Error Device ran out of memory synchronizing collections.

But I check de memory and I have free memory more of 6 MB.

Could any body help me?

Thank yoy very much in advance.
Vicky Cwilewicz
Posted: Tuesday, April 21, 2009 8:03:14 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Go into AstraSync, Menu > Options >Diagnostics Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Attempt to sync your calendar forcing the memory error to appear.

After about 10 minutes, go back into the Diagnostics Settings menu and turn Diagnostics off.

Email support@astrasync.com once this is completed and provide your username/domain that you specified in AstraSync so we can locate your logs. Also please provide the following information:
BB Device version and OS version
Email Server and version
AstraSync Version.
Total Number of Events within your calendar that you are trying to sync

Vicky Cwilewicz
AstraSync Support
Users browsing this topic

You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Main Forum RSS : RSS

Copyright © MailSite Software Inc. All rights reserved.