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Truncated Calendar Appointments Options
ttlmgaines
Posted: Thursday, April 16, 2009 6:42:10 AM
Rank: Newbie
Groups: Member

Joined: 4/16/2009
Posts: 1
Location: United States
I have purchased a new BB Storm and am trying out AstraSync.
All of my calendar appointments appear to have properly sync'ed, but they are truncated in the body of the appointment. As a result I did not receive important appointment information. I have set the email kb limit to 10000.
Amit.Patel
Posted: Friday, April 17, 2009 1:53:35 PM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 372
Location: USA
Hello

Can you please do the following:

Go into AstraSync, Menu > Options >Diagnostics Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Create a new appointment on the server. Make a note of the subject (so we can locate it in the logs easily!).

Hit Sync Now within AstraSync and confirm that the appointment has been synced to the device. Go back into the Diagnostics Settings menu and turn Diagnostics off.


Email support@astrasync.com once this is completed and provide your username/domain that you specified in AstraSync so we can locate your logs. Also please provide the following information:

-BB Device version and OS version
-Email Server and version
-AstraSync Version.


Thanks



Amit Patel
AstraSync Support
www.astrasync.com
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