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My Calendar Will No Longer Sync Options
misterrachel
Posted: Monday, April 6, 2009 9:48:38 AM
Rank: Newbie
Groups: Member

Joined: 4/6/2009
Posts: 1
I installed AstraSync a couple days ago, and at first the calendar was synching perfectly, now it won't sync when I make a change in outlook. I'm working on a logfile right now.
Vicky Cwilewicz
Posted: Tuesday, April 7, 2009 9:47:33 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Please can you let us know what username and domain you are using in AstraSync so that we can locate the diagnostic trace you have completed.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
Vicky Cwilewicz
Posted: Tuesday, April 7, 2009 9:51:07 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
I think I have located your file. Within it we can see the following reported.

Exception getting changes to PIM collection Event List. Exception details: cr: AstraSync detected a large number of Event List deletions. Since this is likely an unintended result of removing a BIS account AstraSync will not perform the deletion. Turning Event Listsyncing off and on will re-sync items from the server. Contact support for more assistance

Please therefore can you go to Options > Sync Settings and uncheck the calendar. Press Yes to the next screen to clear the calendar on your BlackBerry. Confirm this is now empty. Go back then to Sync Settings and enable calendar once more. You should now be able to sync from Outlook.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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