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what if device is lost Options
Posted: Sunday, October 7, 2012 7:50:06 AM
Rank: Newbie
Groups: Member

Joined: 9/26/2012
Posts: 3

i am impressed with astrasync and very happy with the customer service so far.
my trial period has ended and i am now thinking about getting the full version.
but i do have one last important question:

if i loose my phone would i have to buy astrasync again or will i receive an "id code" that will be valid on all of my devices even if theyre replaced?

Vicky Cwilewicz
Posted: Monday, October 8, 2012 6:19:37 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
If you need to swap AstraSync to another device be this because it was stolen or you have upgrade to a new phone then all you need to do is enter your current valid license into a new AstraSync install on the new device. The email account synced with AstraSync on the two devices must be the same one.

You do not need another code. AstraSync will then sync all the data that is on the server to the phone since the last sync that occurred on the old device. Any changes that were made on the old device but were not synced to the server will be lost.

Vicky Cwilewicz
AstraSync Support
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