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new install failing to verify server credentials Options
Posted: Saturday, April 28, 2012 11:04:13 AM
Rank: Newbie
Groups: Member

Joined: 4/28/2012
Posts: 1
Hello, I've just purchased astrasync for use with my blackberry bold. The program is not authenticating with my hosted exchange service provided by Microsoft office 365.

regardless of what settings I use and how many times I restart the phone I can not connect to the server. Here's the specific error message i'm seeing on my bberry device:

"Warning: ew:
net.rim.device.cldc.io.ssl.TLSIOException: Access denied: Insecure SSL Request (net.rim.device.cldc.io.ippp.socketbaseIOException: Access Denied:Insecure SSL Request)"

Please advise on what I can do to get this program installed so I can have access to my exchnge from my blackberry. Thank you! Anxious
Vicky Cwilewicz
Posted: Monday, April 30, 2012 6:32:09 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Please ensure that during setup that you have selected to use SSL. If the error persists then I would check that Office 365 is set to allow your connection to use ActiveSync and that you are using the correct server details. If the connection is not allowed from your account then this could explain the error.

Vicky Cwilewicz
AstraSync Support
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