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Not Syncing Options
wmadan
Posted: Wednesday, January 25, 2012 2:51:54 PM
Rank: Newbie
Groups: Member

Joined: 8/24/2010
Posts: 5
Hello,

I have a 9930 that I have had successfully set up with AstraSync. Everything has been working really well until yesterday. After the morning I have not been receiving email or calendar events. When I try to check sync status in the menu, it says it connects to the cellular network, is syncing my inbox, shows 0 of 81 items and then says waiting for network. Will retry in 60 seconds. If you have network coverage, please check server URL and device TCP settings.

Vicky Cwilewicz
Posted: Thursday, January 26, 2012 6:16:16 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
If you are still having problems it would help to gather some logs as follows:

-Please go to Options > Diagnostic Settings with AstraSync and enable diagnostics and save. Tick Use Wifi if you are connecting via this.
-Sync Now in AstraSync to see your error/ the sync fails to complete.
-Go back to Diagnostics Settings and disable diagnostics and save.

Please then email support@astrasync.com referencing this post with your username and domain from AstraSync so that we can find your logs here to review.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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