forwarding e-mail with attachments - Mail Issues

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forwarding e-mail with attachments

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sks

Posted: Tuesday, September 6, 2011 12:29:24 AM

Rank: Newbie
Groups: Member

Joined: 1/14/2011
Posts: 1

Hello AstraSync community!

We are using AstraSync 4.2 on the BlackBerry Torch 9800 (OS v6) to connect the devices with our OpenXchange server (v6.20.0-Rev24). Our sales people have reported an issue when they forward e-mails. They can send/ forward e-mails with AstraSync but the attachments aren't forwarded to the recipient.

The user guide says:
If you are forwarding a message the subject will be pre-populated, but the original message content and any attachments will be added by the server before sending to the recipients.

What does this mean? Is it a setup issue on our system?

Vicky Cwilewicz

Posted: Tuesday, September 6, 2011 7:14:22 AM

Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512

AstraSync uses the SmartReply in the ActiveSync protocol when sending forwarded messages to reduce the amount of traffic. This is why the original message and attachments to forwards should be added by your server.

As this is not happening then their would appear to be an issue with the OpenXchange server when utilizing the SmartReply protocol rather than an issue within AstraSync itself. Whether this is a setup issue with OpenXchange or a server bug we don't know so you would need to ask OpenXchange for help relating to this.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com

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