Welcome Guest Search | Active Topics | Members | Log In

Can't open attachments Options
NHS
Posted: Monday, August 1, 2011 11:52:43 PM
Rank: Newbie
Groups: Member

Joined: 11/1/2009
Posts: 3
I can't find a way to open pdf attachments on NHS mail. When I log into NHS mail on the PC I have to click the 'this is a private computer' option to allow me to view attachments but astrasync does not have this option.
Vicky Cwilewicz
Posted: Tuesday, August 2, 2011 6:21:59 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
To open any attachment from within AstraSync you will need to ensure that your BlackBerry also has installed on this a third party software capable of displaying this file type.

For example some of our customers use a product called DocumentsToGo that is able to open PDF files and Office documents. There are several other applications available online that offers this functionality. You should be able to search for a suitable one and then choose the one you wish.

Once installed, relaunch AstraSync and then attempt to open the attachment. This should then be readable on your phone.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
NHS
Posted: Tuesday, August 2, 2011 8:16:47 AM
Rank: Newbie
Groups: Member

Joined: 11/1/2009
Posts: 3
I don't generallh have a problem viewing pdf files on the blackberry, just the ones on nhs mail via astrasync
Vicky Cwilewicz
Posted: Tuesday, August 2, 2011 10:26:40 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
What application do you use on your device to view PDF files?

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
NHS
Posted: Tuesday, August 2, 2011 2:18:19 PM
Rank: Newbie
Groups: Member

Joined: 11/1/2009
Posts: 3
I tried DownloadToGo and it worked thanks. I think I already had an earlier version of it on my blackberry but the up to date versio seems fine.
Users browsing this topic
Guest


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Main Forum RSS : RSS


Copyright © MailSite Software Inc. All rights reserved.