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City Field Not Translated Options
jrobicheaux
Posted: Thursday, March 24, 2011 7:51:14 AM
Rank: Newbie
Groups: Member

Joined: 10/14/2010
Posts: 1
Contacts with addresses filled out in outlook sync to phone but the City field is left out on all of them. Running Scalix server syncing to Blackberry 8330. Is this a know issue or bug? or is the City field unsupported in the conversion process?
Vicky Cwilewicz
Posted: Thursday, March 24, 2011 8:15:00 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
We are unaware of the issue that you describe. The city field should be able to sync to the BlackBerry device. To investigate this further we would need you to complete some logging as follows:

-Please go to Options > Diagnostic Settings with AstraSync and enable diagnostics and save.
-Create a new test contact in Outlook with a full address including a city.
-Sync the BlackBerry and confirm the new contact is there but missing the city value.
-Go back to Diagnostics Settings and disable diagnostics and save.

Please then email support@astrasync.com referencing this post with your username and domain from AstraSync so that we can find your logs here. Unless these show an error occurring in AstraSync itself we can then provide you with these to escalate to your Scalix support to make any fixes to the server if needed.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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