Greetings: I am the new owner of a Blackberry Bold 9700. I discovered that this device will not handle subfolders in Exchange. I have downloaded and installed the trial version of AstraSync and I am quite impressed. After working through the setup (etc.), however, not all of my Exchange subfolders are visible. Admittedly, I have a lot (about 50).

I have searched the forum and noted that some others have had this same problem. I have updated folders, and deselected and reselected the folder sync, and followed all the instructions and suggestions given to others to no avail. I saw that someone else had this exact same problem recently, but the thread ended and I never saw a resolution posted, although the problem would appear to have something to do with the number of folders and possibly an age issue.

I travel a lot internationally and rely upon my handheld to keep my in touch with people and situations all over the world 24/7 when - as is often the case - I do not have an Internet connection for my laptop. Thus, any assistance would be greatly apppreciated; plus, I am sure that others likely have a smilar problem or that this will help someone else searching in the future.

Great product! I am looking forward to a resolution.

Hi Vicky:

Thanks.

I am using Outlook 2007, and attempting to sync all 50 (or so) folders. I had noted the missing folders in question do contain a lot of mail. Nonetheless, it seems to me that the folders should at least show (no?), even if their contents cannot be loaded. My (really) old device running Windows Mobile, for example, loaded the folders but only the internal contents that were within the parameters set by the date retention settings. I understand that not all systems are alike. I just offer that as a potential counter-argument (or something). I am not being critical, ok?

AstraSync works ok with the folders that are showing if I sync each one individually. No untoward error messages with the folders that I can see.

I will perform the diagnostics and forward the results.

Quick question: How does one delete the folders? I do not see this option anywhere.

Thanks again!

This issue was resolved.

The Exchange server was sending the 'missing folders' as 'Type 1'. AstraSync only supports displaying folders of 'Type 12'.

According to the ActiveSync Spec:

Type 1 is defined as 'user-created folder (generic)'
Type 12 is defined as 'User create mail folder'

The solution for the customer was to create some new folders. These folders then showed up in AstraSync. The customer will manually move the emails from the folders that do not show up into the newly created folder.

AstraSync doesn’t control the ‘Type’ of a given folder, this is something which is controlled by the server.


Regards

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Amit Patel
AstraSync Support
www.astrasync.com