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Error adding item with serverID/key Options
BH_QA
Posted: Thursday, June 17, 2010 11:21:07 AM
Rank: Newbie
Groups: Member

Joined: 6/17/2010
Posts: 1
Location: Boston
I am getting the following error when trying to sync my calendar with the server. I have a Blackberry 8900 running Astrasync 4.1.

[ERROR] - 06/17 13:40:08: Error adding item with serverId 040000008200E00074C5B7101A82E00800000000B0D5D9D557FBCA010000000000000000100000008F637C405CC0F940981602943CF7DB4F---1276104600000. Unexpected error syncing new item '040000008200E00074C5B7101A82E00800000000B0D5D9D557FBCA010000000000000000100000008F637C405CC0F940981602943CF7DB4F---1276104600000' for Calendar. Error adding key 040000008200E00074C5B7101A82E00800000000B0D5D9D557FBCA010000000000000000100000008F637C405CC0F940981602943CF7DB4F---1276104600000 to tree. Record length is too long - maximum is 120 bytes

Thanks-
Antony Luong
Posted: Thursday, June 17, 2010 2:54:22 PM
Rank: Advanced Member
Groups: Administration , AstraSync Staff, Member

Joined: 8/28/2009
Posts: 108
Hello,

What you need to do is go into AstraSync > Options > Diagnostic Settings > Enable Diagnostics > Save > Reproduce the error by trying to sync the Calendar again > Once reproduce, wait about 10 minutes > Disable Diagnostics and send your Username and Domain to support@astrasync.com so that we can locate your logs for review.

Thanks,

Antony Luong
AstraSync Technical Support
www.astrasync.com
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