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Calendar entries deleting Options
Posted: Thursday, June 10, 2010 6:46:13 AM
Rank: Newbie
Groups: Member

Joined: 6/10/2010
Posts: 1
Location: Toronto
I have astrasync set up to sync between my works exchange service and my blackberry. I am also running google calendar sync to sync my blackberry calendar to my laptop and desktop at home via my google calendar.

I have noticed that entries in my outlook calendar at work (via exchange) are disappearing. The google calendar entries appear to be fine.

Any idea what I am doing wrong on my set up? Basically I am trying to keep all of my computers and blackberrys in sync.
Vicky Cwilewicz
Posted: Thursday, June 10, 2010 10:06:35 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Please go to AstraSync Options > Diagnostic Settings - Enable diagnostics.

As this occurs with general use you can leave diagnostics on to capture as you use the device over a day. We should then be able to see if the deletion command is coming from AstraSync or not.

However diagnostics can result in large quantities of data being transmitted, so if you do not have an unlimited data plan it may be best to use WiFi for this.

After you have seen the issue reproduce, turn off diagnostics

Please then send and email to: support@astrasync.com
A link to this post
Your username and domain in AstraSync so that we can locate your file
The name and date of an appointment which has disappeared from Outlook and your phone.
Your BlackBerry model and OS

Vicky Cwilewicz
AstraSync Support
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