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Unexpected Error Syncing new item '3:276' for Calendar Options
jonathanberger
Posted: Wednesday, March 24, 2010 1:54:45 AM
Rank: Newbie
Groups: Member

Joined: 7/19/2009
Posts: 2
Location: Johannesburg
I have been using Astrasync for over 6 months with no hassles.

I recently upgraded to V5 firmware for my Blackberry 8900 and reinstalled Astrasync to the latest version.

I now cannot sync any calendar items.

I keep getting errors of this form:

Unexpected Error Syncing new item '3:276' for Calendar. Unexpected error syncing modified client items for Calendar. Eventlist has been deleted.

PLease can you assist me.

Regards,

Jonathan

Antony Luong
Posted: Wednesday, March 24, 2010 8:55:52 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff, Member

Joined: 8/28/2009
Posts: 108
Hello,

We're going to have you reset the calendar collection to see if it resolves the issue. Before doing so, please back up any new items or modified items done on the device that is not backed up yet on the server.

To reset the Calendar collection:

1. Go into AstraSync on the device.
2. Hit the MENU button.
3. Options
4. Sync Settings
5. Uncheck Calendar
6. Hit the MENU button
7. Save
8. Allow to delete all Calendar items.
9. Monitor the deletion process in the main AstraSync screen > hit the MENU button > Sync Status
10. Once done (should say 'Next Sync in XX Minutes'), reboot the device (battery removed etc)
11. Open AstraSync and say YES to all of the prompts.
12. Hit the MENU button.
13. Change Options/Options
14. Sync Settings
15. Recheck Calendar
16. Save
17. Go to the main AstraSync screen and hit the MENU button.
18. Go into Sync Status to monitor the resyncing process.

Let us know how it goes.

Thanks,

Antony Luong
AstraSync Technical Support
www.astrasync.com
jonathanberger
Posted: Wednesday, March 24, 2010 10:29:50 AM
Rank: Newbie
Groups: Member

Joined: 7/19/2009
Posts: 2
Location: Johannesburg
I get this far and have errors


1. Go into AstraSync on the device.
2. Hit the MENU button.
3. Options
4. Sync Settings
5. Uncheck Calendar
6. Hit the MENU button
7. Save
8. Allow to delete all Calendar items.

It will not delete items... Get this error:
ERROR
An error occurred deleting items: Eventlist has been deleted.

What else can i try?
laurap
Posted: Friday, March 26, 2010 2:17:16 PM
Rank: Newbie
Groups: Member

Joined: 3/26/2010
Posts: 1
Location: Florida
I am having this exact same issue. I have a Blackberry storm.
mic_ss
Posted: Friday, May 21, 2010 1:17:38 AM
Rank: Newbie
Groups: Member

Joined: 5/20/2010
Posts: 5
Location: Thailand
Me too,
Using AstraSync 4.1.
Bold9700 OS5
Ranald Lillie
Posted: Friday, May 21, 2010 6:22:52 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello mic_ss,

This is a device bug that either renames or moves the default PIMlist.

Other users have found that disabling the collection in question then rebooting the device has fixed this issue.

Please let us know how you get on.

Thank you,

Ranald.

Ranald Lillie
AstraSync Support
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