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Appointments Deleted In Outlook After Upgrading to Astra Sync 4.0.29 Options
Ed
Posted: Wednesday, March 17, 2010 1:46:56 PM
Rank: Newbie
Groups: Member

Joined: 5/4/2009
Posts: 3
Location: US
I upgraded a BlackBerry Curve to AstraSync version 4.0.29 and the past 3 months of calendar appointments in Outlook have been deleted. The only appointment item that remains is a single weekly recurring setup by another user.

How do I recover the deleted appointment items?

How do I prevent this from happening?

I don't remember what version number the phone was on prior to today's upgrade. I do know it was a version 3.
John Menges
Posted: Wednesday, March 17, 2010 3:44:04 PM
Rank: Advanced Member
Groups: AstraSync Staff , Member

Joined: 10/14/2008
Posts: 25
Hello Ed,

Open your Blackberry calendar and select options > general calendar options > what do you have selected for "keep Appointments"?

The Blackberry will not delete reoccurring events even after the keep appointments interval has expired.

Regards,

John
AstraSync Support
www.astrasync.com
Ed
Posted: Thursday, March 18, 2010 6:15:10 AM
Rank: Newbie
Groups: Member

Joined: 5/4/2009
Posts: 3
Location: US
Hi John,

The setting is keep for 60 days.

After a little more research, the missing Outlook appointments appear to be from around December 15th through the end of February. There are appointments in the first couple of weeks of March that are still in the calendar.

In summary, appointments other than a single weekly recurring appointment are missing for about 2 1/2 months starting in the middle of December through the end of February.

Thanks,

Ed
SandraM
Posted: Wednesday, March 24, 2010 11:10:44 AM
Rank: Newbie
Groups: Member

Joined: 3/2/2010
Posts: 3
I seem to be having a similar problem. I emptied out my BB calendar and sync'd with Outlook/Exchange using v4.0.29. Now a lot of appointments are missing from Outlook (and my BB). I can't figure out a rhyme or reason behind why some are kept and some are lost.

Very frustratrating.

-Pat
CharlesT
Posted: Tuesday, May 4, 2010 11:34:05 AM
Rank: Newbie
Groups: Member

Joined: 3/3/2010
Posts: 2
Location: USA
Please help.
User has a blackberry Storm with the latest Astasync Download. Calendar appointments are being deleted in outlook. THe retension is set to forever in Astrasync
Ranald Lillie
Posted: Wednesday, May 5, 2010 4:22:48 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello CharlesT,

The Calendar Settings in AstraSync is not related to the retention of calendar events, it is related to the syncing only.

How long the device retains the calendar events is set in:
BB Homescreen > Calendar > Options > General Options > Keep Appointments.

Set this to 'Forever' and your device should not delete the events.

However there is a known device bug where the device still deletes appointments, even though this setting is set to 'Forever'.

AstraSync then correctly syncs these deletions to the server.

If this is the case, other users have found that upgrading the OS on their device solved this. Please check to see if there is a suitable OS upgrade for the device available.

Ranald.

Ranald Lillie
AstraSync Support
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