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Calendar entries duplicating on Outlook Options
AndyK
Posted: Monday, March 8, 2010 3:34:49 AM
Rank: Newbie
Groups: Member

Joined: 2/17/2010
Posts: 3
Hi

Recently set my colleague up with Astrasync (BB Bold). All going well except his Outlook (since using AS), is duplicating all calendar entries. Not just duplicating them but they keep replicating!

Any ideas how this can be sorted?

Thanks :)
Antony Luong
Posted: Thursday, March 18, 2010 9:03:11 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff, Member

Joined: 8/28/2009
Posts: 108
Hello,

Are the duplicates just occurring on the device itself or also on the server? If it's only on the device, then do the following:

1. Go into AstraSync on the device.
2. Hit the MENU button.
3. Options
4. Sync Settings
5. Uncheck Calendar
6. Hit the MENU button
7. Save
8. Allow to delete all Calendar items.
9. Monitor the deletion process in the main AstraSync screen > hit the MENU button > Sync Status
10. Once done (should say 'Next Sync in XX Minutes'), reboot the device (battery removed etc)
11. Open AstraSync and say YES to all of the prompts.
12. Hit the MENU button.
13. Options/Change Options
14. Sync Settings
15. Recheck Calendar
16. Save
17. Go to the main AstraSync screen and hit the MENU button.
18. Go into Sync Status to monitor the resyncing process.

If the duplicates are also appearing on the server end, then uncheck the Calendar on the device and delete the duplicates on the server end manually. Once done, recheck the calendar on the device.

Antony Luong
AstraSync Technical Support
www.astrasync.com
laurentennyson
Posted: Wednesday, April 14, 2010 11:33:46 AM
Rank: Newbie
Groups: Member

Joined: 4/14/2010
Posts: 1
Location: atlanta
Hello -

Is there an automatic way to delete the duplicates from outlook? Astrasync created duplicates in outlook and on my blackberry. After following the direction above, the duplicate dates were just re-added to my blackberry. How can I remove the duplicates from outlook?
Ranald Lillie
Posted: Thursday, April 15, 2010 6:09:50 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello laurentennyson,

This post contains a link to a duplicate removal tool that can do this for you:

http://forum.astrasync.com/Default.aspx?g=posts&t=2

Ranald.

Ranald Lillie
AstraSync Support
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