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Items in BB not syncing with Exchange Options
sreeves
Posted: Friday, February 5, 2010 12:40:05 PM
Rank: Newbie
Groups: Member

Joined: 12/10/2009
Posts: 4
Location: Atlanta, GA
Items that I add to my Blackberry (either calendar or contact) do not sync to my Outlook Exchange Server.

I've run a Sync Status and the phone doesn't recognize the added contacts or calendar items. The message reads 0 of 0.

This happened before and I deleted the application from my phone then reinstalled. It worked fine for a few days, but the error has since repeated itself. Reinstalling on a weekly basis is not an acceptable fix for me.

For me, being able to add appointments (and contacts) while on the go is much more critical than the other way around. Is this a known issue?

Thanks, Sarah
BlackBerry 9700, v5.0.0.330/Platform 5.1.0.91, Tmobile
Ranald Lillie
Posted: Monday, February 8, 2010 9:52:38 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello Sarah,

This is not a known issue.

We will need to gather logging data from your device in order to investigate this further.

Please go to AstraSync Options > Diagnostic Settings - Enable Diagnostics

Add an event to the calendar, then create a contact on your device.

Sync the device, note that the contact and the event don't sync.

Wait a further 5 minutes, then disable Diagnostics.

Please then send an email to support@astrasync.com

Please include:

AstraSync Version
BlackBerry 9700, OS 5.0.330
A link to this post
The name of the event created
The name of the contact created

Thank you,

Ranald.

Ranald Lillie
AstraSync Support
Anthony Vu
Posted: Monday, February 8, 2010 10:46:24 PM
Rank: Advanced Member
Groups: Administration , AstraSync Staff, Member

Joined: 7/23/2009
Posts: 142
Location: San Jose
Hello Sarah,

We had one customer today who had the same error message as you did. We haven't been able to locate the problem that makes this error, but we have found that performing a hard reset (pulling the battery), starting up AstraSync and making sure you answer yes to all prompts will get everything back on track. Please give this a try and let us know if you still receive this error message.

Anthony Vu
Astrasync Technical Support
www,astrasync.com
sreeves
Posted: Tuesday, February 9, 2010 9:41:51 AM
Rank: Newbie
Groups: Member

Joined: 12/10/2009
Posts: 4
Location: Atlanta, GA
The hard reset worked! Thanks.
picapedra
Posted: Friday, July 16, 2010 3:55:03 AM
Rank: Newbie
Groups: Member

Joined: 7/16/2010
Posts: 1
Hello, Same Problem. After Hard Reset, the problems persist.

BB 890 curve. OS 5.0. AstraSync 4.1.16

Thanks.
Ranald Lillie
Posted: Friday, July 16, 2010 8:10:03 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello picapedra,

We have so far not received any data to allow us to investigate this issue.

Please follow the instructions for submitting diagnostic data in my post above.

Thank you,

Ranald.

Ranald Lillie
AstraSync Support
edwinvandavenhorst
Posted: Tuesday, April 19, 2011 5:00:24 AM
Rank: Newbie
Groups: Member

Joined: 3/5/2011
Posts: 6
Same issue here on my Bold 9780 on OS 6.0.0.863. Hard reset also does not resolve the issue.
I have submitted an e-mail with the diagnostics, at least I think :).
Vicky Cwilewicz
Posted: Tuesday, April 19, 2011 7:01:43 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Thank you for the logs. I have taken a look at these and cannot see any obvious problems.

Please could you repeat the logging once more and also tell us the name of the event created and the name of the contact created so that we can search the large log file for these.

Go to AstraSync Options > Diagnostic Settings - Enable Diagnostics

Add an event to the calendar, then create a contact on your device.

Sync the device, note that the contact and the event don't sync.

Wait a further 5 minutes, then disable Diagnostics.

Please then send an email to support@astrasync.com

Please include:

AstraSync Version
A link to this post


Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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