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Hangs on "Syncing Calendar" and then crashed the whole blackberry Options
patbo
Posted: Thursday, February 4, 2010 12:21:45 AM
Rank: Newbie
Groups: Member

Joined: 7/9/2009
Posts: 3
Location: Germany
hi,

ich have a big problem with astrasync (newest version but also on older ones) :-)

astrasync is not able to sync one (or more) calendar-items. it hangs at the syncing screen ("syncing calender 56 of 92 items"). when this happens, i cant use the blackberry because i cant go back to blackberry menu. ich have to shutdown astrasync and deactive the sync of calendar to work on.

in the debug log there are two errors: "unexpected error addind unsupported contacts fields to store for uid xxx. error updating key xxx in tree. combined index and data record lenth is too long - meximum is 503 byte"

are these error for calendar sync or contacts?

is there any way to identify the "broken" calendar-items?

thx
Ranald Lillie
Posted: Thursday, February 4, 2010 4:30:10 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello patbo,

We would like to collect some diagnostics from your device to further investigate this issue.

This will enable us to see what events are causing the errors you are seeing.

I will have AstraSync Support contact you by email to arrange a suitable time to perform this.

Thank you,

Ranald.

Ranald Lillie
AstraSync Support
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