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Calendar item in BB not syncing with FirstClass Calendar Options
mikec727
Posted: Monday, December 21, 2009 2:20:17 PM
Rank: Newbie
Groups: Member

Joined: 12/1/2009
Posts: 8
Location: Memphis
I am using a BB Curve 8530 using OS version 5.0.0.337. I am syncing with FirstClass using the latest 9.* version of the server and the sync software.

When I put an event in my Curve it fails to sync with FirstClass. However, events entered in FC do sync. This is a recent development BTW. It was working better before.

Ideas?
Ranald Lillie
Posted: Tuesday, December 22, 2009 2:49:07 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello Mike,

Please add an event to the device, then go to the Sync Status screen within AstraSync.
Choose 'Sync Now'
During the calendar check, is AstraSync seeing the change and attempting to perform the sync?
Are any errors displayed either on this screen or in the debug log?

Thank you,

Ranald.

Ranald Lillie
AstraSync Support
mikec727
Posted: Tuesday, December 22, 2009 7:38:15 AM
Rank: Newbie
Groups: Member

Joined: 12/1/2009
Posts: 8
Location: Memphis
Astrasync does not see the change on the device and there is no error message. Yesterday I turned diagnostics on and entered an event called test1 on the device and did a sync and entered an event called test2 in FirstClass and did a sync. Test2 transferred and test1 did not.
mikec727
Posted: Tuesday, December 22, 2009 1:23:44 PM
Rank: Newbie
Groups: Member

Joined: 12/1/2009
Posts: 8
Location: Memphis
OK, I uninstalled AstraSync and downloaded it again. Reinstalled it and it is now syncing correctly. No clue what was wrong except I suspect corrupt data.
Ranald Lillie
Posted: Wednesday, December 23, 2009 3:49:51 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello Mike,

Thank you for letting us know.

Ranald.

Ranald Lillie
AstraSync Support
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