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address book and calendar sync problems Options
ulaby1
Posted: Thursday, October 22, 2009 11:19:53 PM
Rank: Newbie
Groups: Member

Joined: 10/21/2009
Posts: 1
when i first installed astrasync, it synchronized my calendar and address book. now, it no longer synchronizes. when I go into my calendar or address book, under the "wireless sychronization" setting, the only option I have is NO. I am using BIS. is there a solution? if not, then it does not make sense for me to use Astrasync, as I am primarily interested in synching my address book and calendar. email is not an issue.
Ranald Lillie
Posted: Monday, October 26, 2009 7:39:18 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hello ulaby1,

The 'wireless synchronisation' setting is related to BES and has no bearing on AstraSync.

Please go to:

AstraSync Option > Sync Settings - Ensure that the calendar and address book check boxes are ticked.

If this is the case and the sync is still not occurring, please go to the Sync Status screen (this will be displayed as default if you are not syncing email) and perform a sync, please report any errors that appear, errors may also be logged in the Debug Log, please review this and report any errors you see.

Thank you,

Ranald.

Ranald Lillie
AstraSync Support
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