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Events entere din Blackberry do not sync back to Server/Outlook Options
Posted: Thursday, August 20, 2009 3:32:19 PM
Rank: Member
Groups: Member

Joined: 8/19/2009
Posts: 20
I have an issue. I am testing the calendaring fromt he Blackberry to the Exchange server and eventuially to my outlook calendar. However no matter what I enter in the Blackberry it does not sync back to the server. What is the issue? It seems like it is only one way from the server to the Blackberry. Thanks.
Anthony Vu
Posted: Friday, August 21, 2009 2:49:39 PM
Rank: Advanced Member
Groups: Administration , AstraSync Staff, Member

Joined: 7/23/2009
Posts: 142
Location: San Jose
To help us investigate this issue we are going to need your help to gather some data.

Please can you go into Menu > Options > Diagnostic Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Attempt then to sync. Confirm that you are still missing calendar events. Wait then another 10 minutes. Then go back into the Diagnostics Settings and turn off Diagnostics.

Once you have done this, email support@astrasync.com with your username and domain. Also in your email copy the link for this forum posting.

Please also let us know the BlackBerry model and OS you are using together with what server you are syncing against e.g Exchange 2003 or 2007.

Anthony Vu
Astrasync Technical Support
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