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Calendar doesn't sync fully Options
Kevin Mackin
Posted: Monday, August 17, 2009 11:18:37 AM
Rank: Newbie
Groups: Member

Joined: 7/16/2009
Posts: 4
Waited to upgrade to 3.1.12. Was using the previous version on my Sprint Curve 8300 device. Moved to this version for over the air sync of calendar and contacts; was previously syncing email over the air but using Desktop to sync calendar and contacts. So now I have the app up and running (rough time getting it up and going), email syncs fine. Weeded through lots of Java issues including commit problems, etc. I can’t get the calendar to completely sync (have only made it 75 calendar entries through the 200+). And yes, have rebooted and removed the battery several times...What’s going on here?

Kevin Mackin
Posted: Monday, August 17, 2009 2:04:59 PM
Rank: Newbie
Groups: Member

Joined: 7/16/2009
Posts: 4
Some more data here: "Unexpected error adding unsupported contacts fields to store for uid 353141102. Error updating key 353141102 in tree. Combined Index and Data Record length is too long - maximum is 503 bytes."

What does this mean?
Anthony Vu
Posted: Tuesday, August 18, 2009 3:17:23 PM
Rank: Advanced Member
Groups: Administration , AstraSync Staff, Member

Joined: 7/23/2009
Posts: 142
Location: San Jose
Kevin,

To help us investigate this issue we are going to need your help to gather some data.

Please can you go into Menu > Options > Diagnostic Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Attempt then to sync. Confirm that you are still missing calendar events. Wait then another 10 minutes. Then go back into the Diagnostics Settings and turn off Diagnostics.


Once you have done this, email support@astrasync.com with your username and domain. Also in your email copy the link for this forum posting.

Please also let us know the BlackBerry model and OS you are using together with what server you are syncing against e.g Exchange 2003 or 2007.

Anthony Vu
Astrasync Technical Support
www,astrasync.com
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