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can get events from zimbra to the phone but not the other way Options
SeanS
Posted: Thursday, August 6, 2009 7:51:54 AM
Rank: Newbie
Groups: Member

Joined: 8/6/2009
Posts: 1
Location: Boston
Hi,

I am able to sync my events from my calendar on zimbra to my BB Storm, but events entered into my Storm do not appear on my Zimbra calendar. Please help
Vicky Cwilewicz
Posted: Thursday, August 6, 2009 11:18:14 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
To help us investigate this issue we are going to need your help to gather some data.

Please can you go into Menu > Options > Diagnostic Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Enter a test event in your BlackBerry calendar. Note the subject, time and date and let us know what this is.

Attempt then to sync. Wait then another 10 minutes. Double check that the event has not appeared on Zimbra. Then go back into the Diagnostics Settings and turn off Diagnostics.

Once you have done this, email support@astrasync.com with your username and domain. Also in your email copy the link for this forum posting.

Please also let us know the BlackBerry model and OS you are using.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
Vicky Cwilewicz
Posted: Friday, August 7, 2009 6:19:10 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
The users problem was resolved by refreshing the calendar collection as detailed here: http://forum.astrasync.com/Default.aspx?g=posts&t=1063

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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