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Duplicate Entries on Calendar Options
atomala
Posted: Tuesday, July 14, 2009 2:51:20 PM
Rank: Newbie
Groups: Member

Joined: 7/14/2009
Posts: 1
Location: Guayaquil
I have a problem of Calendar events as Birthdays being shown duplicate one on the explicit day and one the day before. I use Kerio 6.7 patch 1 adn the latest version of AstraSync.
Vicky Cwilewicz
Posted: Wednesday, July 15, 2009 9:08:49 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
To help us investigate this issue we are going to need your help to gather some data.

Please can you go into Menu > Options > Diagnostic Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Enter into Kerio a test Birthday event. Attempt then to sync and wait for the problem to appear. Please then wait 10 minutes. Then go back into the Diagnostics Settings and turn off Diagnostics.

Once you have done this, email support@astrasync.com with your username and domain. Also in your email copy the link for this forum posting.

Please let us know whether you see this duplicated birthday on your BlackBerry and in Kerio and the subject/correct date of the test event so that we can isolate this in the logs.

Please also let us know the BlackBerry model and OS you are using together with the server you are syncing against e.g Exchange 2003 or 2007.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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