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Time Zones and FirstClass Sync Services Options
Posted: Monday, July 13, 2009 11:26:15 AM
Rank: Newbie
Groups: Member

Joined: 7/13/2009
Posts: 6
BB time zone is correct. The server that Sync Services runs on has the correct time. Both time zones are the same. Items created on the BB are 4 hours later on FC but remain the correct time on the BB even after a sync. After a second sync, these items are pushed 4 hours later on BB. Items created in First Class have the correct time. I hope we can resolve this as I have multiple BB's on the server and may deploy more if this can work properly.
Ranald Lillie
Posted: Tuesday, July 14, 2009 3:27:33 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 3/11/2009
Posts: 862
Location: UK
Hi swagner,

Does this happen with all events, or only events of a particular type eg: all day recurring events ?

In order for us to diagnose this problem we will need some diagnostics.

In AstraSync please go to Menu > Options > Diagnostic Settings. Select the option 'Enable Diagnostics'. Hit Menu > Save.

Create an event on your device.

Sync this to FC, check the times are incorrect. Then perform a subsequent sync and check that the event has moved to be the same as FC as you stated.

Wait 10 minutes, then go back into the Diagnostics Settings and turn off Diagnostics.

Once you have done this, email support@astrasync.com with your username and domain. Also in your email copy the link for this forum posting.

Please also include in the email the timezones of the server and the device and give a summary of the event that you created including the original time. This is important for us to see whether your device is sending the correct information.

Please also let us know the BlackBerry model and OS you are using as well as which version of AstraSync you are running.

Thank you.


Ranald Lillie
AstraSync Support
Posted: Tuesday, July 14, 2009 7:42:08 AM
Rank: Newbie
Groups: Member

Joined: 5/6/2009
Posts: 8
Location: USA
What version of sync services are you running on FC? (we run FC as well)
Posted: Thursday, July 16, 2009 4:45:15 PM
Rank: Advanced Member
Groups: Member

Joined: 10/29/2008
Posts: 46
Location: Massachusetts
We use AstraSync 3.0.18 with FirstClass Sync Services 9.1 build 30 and it works very well...no time zone issues. If you're not running build 30, call FirstClass tech support and request that version. Also, you mentioned that the time zone on the BB and on the sync server are correct, but you did not mention the FirstClass server itself. Double check the time zone settings on all servers.
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