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java.lang.nullpointerexception error Options
Posted: Wednesday, May 9, 2012 2:13:51 PM
Rank: Newbie
Groups: Member

Joined: 5/9/2012
Posts: 1
I get this error (java.lang.nullpointerexception) when I try syncing e-mails. Other times I may even get a "waiting for network" error as well, like it loses connection.

Can you please help me with this issue.


Vicky Cwilewicz
Posted: Thursday, May 10, 2012 6:56:32 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Firstly I would try resetting the email colelction to see if this helps - http://forum.astrasync.com/Default.aspx?g=posts&t=1065

If you are still getting the same eror afterwards then please can you gather some logs as follows:
-Please go to Options > Diagnostic Settings with AstraSync and enable diagnostics and save. Tick Use Wifi if you are connecting via this.
-Sync Now in AstraSync to see your error.
-Go back to Diagnostics Settings and disable diagnostics and save.

Please then email support@astrasync.com referencing this post with your username and domain from AstraSync so that we can find your logs here to review. We will also need you to gather the NullPointer stack trace as follows: http://forum.astrasync.com/Default.aspx?g=posts&t=790

Vicky Cwilewicz
AstraSync Support
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