Welcome Guest Search | Active Topics | Members | Log In

java.lang.nullpointerexception error Options
reeko
Posted: Wednesday, May 9, 2012 2:13:51 PM
Rank: Newbie
Groups: Member

Joined: 5/9/2012
Posts: 1
I get this error (java.lang.nullpointerexception) when I try syncing e-mails. Other times I may even get a "waiting for network" error as well, like it loses connection.

Can you please help me with this issue.

thanks.

-Ricardo.
Vicky Cwilewicz
Posted: Thursday, May 10, 2012 6:56:32 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Firstly I would try resetting the email colelction to see if this helps - http://forum.astrasync.com/Default.aspx?g=posts&t=1065

If you are still getting the same eror afterwards then please can you gather some logs as follows:
-Please go to Options > Diagnostic Settings with AstraSync and enable diagnostics and save. Tick Use Wifi if you are connecting via this.
-Sync Now in AstraSync to see your error.
-Go back to Diagnostics Settings and disable diagnostics and save.

Please then email support@astrasync.com referencing this post with your username and domain from AstraSync so that we can find your logs here to review. We will also need you to gather the NullPointer stack trace as follows: http://forum.astrasync.com/Default.aspx?g=posts&t=790



Vicky Cwilewicz
AstraSync Support
www.astrasync.com
Users browsing this topic
Guest


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Main Forum RSS : RSS


Copyright © MailSite Software Inc. All rights reserved.