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Failed to authenticate with server, please check login details Options
keldin
Posted: Tuesday, December 7, 2010 8:04:05 AM
Rank: Newbie
Groups: Member

Joined: 12/7/2010
Posts: 1
I'm trying to get a 8310 Curve which is set up on BES to connect to nhs.net mail.
The installation proceeds OK until it gets to the checking available folders stage where it returns error:
Failed to authenticate with server, please check login details
I cannot get it past this stage and the login is obviously correct since it was checked at the earlier connection stage.

Does anyone have a fix?
Thanks
K
Antony Luong
Posted: Tuesday, December 7, 2010 11:11:05 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff, Member

Joined: 8/28/2009
Posts: 108
(User sent Support an email. Will assist him through there)

Antony Luong
AstraSync Technical Support
www.astrasync.com
celticbedouin
Posted: Thursday, August 11, 2011 7:28:54 AM
Rank: Newbie
Groups: Member

Joined: 11/3/2010
Posts: 1
I'm getting this error message too. Since 2nd August I've been unable to sync. Thought it might have been a subscription issue but I checked and it appears to have a couple of months to go.
Can anyone help?
Vicky Cwilewicz
Posted: Thursday, August 11, 2011 9:47:24 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
celticbedouin, Have you recently changed your NHS email password? If so please ensure that you also update AstraSync to use the new password else it can result in this error.

Open AstraSync and go to Options > Server Configuration and enter your new password and save. You should then be able to sync.

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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