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German Errormessage Options
udibbern
Posted: Tuesday, March 22, 2011 2:09:57 PM
Rank: Newbie
Groups: Member

Joined: 3/22/2011
Posts: 1
Hello,

the last 4 months we have had no problems, but since a few days we have
the following problem with astrasync for Blackberry:

The german error message:
„Die Anwendung Astrasync hat versucht, Ihre Benutzerdaten zu ändern. Aber sie enthält keine Signatur
und könnte von einer nicht vertrauenswürdigen Quelle stammen. Möchten Sie das zulassen? Ja/Nein“.


If we press "Yes" or "No" the errormessage is comming up after one ore two senconds and thats it. This game
can we play 10times ore more, but nothing happens. it comes up everey second !!
We have set factory-defaults on the Blackberry, but tho problem is still there.....
We haven´t install software or Blackberry-Update in the last 3 months!

Are there any ideas ??

Thank you for your help.

ulf
Vicky Cwilewicz
Posted: Wednesday, March 23, 2011 6:25:32 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
The error message translates to "The application AstraSync has tried to change your user data. But it contains a signature and could be from an untrusted source ". If you allow this? Yes / No ".

There is a known problem with OS 6.0 that can cause this OS security popup to appear repeatably if you are syncing contacts.

Firstly please check with your phone provider that you are running the latest OS available for your device. If not please upgrade this.

To resolve the popups we need to try resetting the contact collection. This will wipe all contacts off your phone and replace those with ONLY the ones that are on the server. Please therefore take a backup of your phone before attempting the next steps.

-From the device home screen go into 'Manage Connections' and turn off all connections. This is very important
-Go into the Contact list. Press Menu > Options. This will take you to 'Contact Options' page. Type in the letters 'RSET' without the quotes. You will not see anything as you type.
-You should get a warning "Wireless sync for default is not enabled, wipe contact list anyway?" Hit YES. This option will remove all the contacts from the phone.
-Reboot the phone (remove battery for a second then insert again).
-Once the phone is back up again ensure that all connections are still OFF
-Check the contact list, there should be 0 contacts
-Go into AstraSync, hitting yes to the prompts on startup
-Go into Menu > Options > Sync Setting. Uncheck the option for Contacts.
-Go into the main contact list and ensure there are no contacts. If there are contacts then there may be some other program that is writing the contacts in. Check for this and disable those programs.
-Go into Manage Connections and turn the network connection back on again.
-Go into AstraSync, Menu > Sync Status. Force a sync and ensure email/calendar (depending upon which collections you have enabled) sync okay. (Note: Contact option should still be off at this point.)
-Back on AstraSync Options, go into Sync Settings. Select 'Contacts' and save. The contacts should now sync back to the device.

If afterwards you are still seeing the popup on every sync then please let us know and we will have to investigate further


Vicky Cwilewicz
AstraSync Support
www.astrasync.com
clausfgk
Posted: Sunday, July 24, 2011 10:06:03 AM
Rank: Newbie
Groups: Member

Joined: 7/21/2011
Posts: 2
Hello,

I got the same problems.
The way you described seem to work.
I have a large number of contacts (>2400) and it will take some time

Thank you very much.

I will keep you informed.

Perfect tool if it will go on working.

Claus
clausfgk
Posted: Saturday, August 6, 2011 1:23:26 AM
Rank: Newbie
Groups: Member

Joined: 7/21/2011
Posts: 2
Hello Vicky

I did the way as discribed above and this was working over a periode of 2 weeks.
But now it comes back when syncing contacts.

The german error message:
„Die Anwendung Astrasync hat versucht, Ihre Benutzerdaten zu ändern. Aber sie enthält keine Signatur
und könnte von einer nicht vertrauenswürdigen Quelle stammen. Möchten Sie das zulassen? Ja/Nein“.

Claus
Vicky Cwilewicz
Posted: Monday, August 8, 2011 12:10:45 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
The error translates to: The application AstraSync has tried to change your user information. But it does not contain a signature and could not be trusted sources. Would you allow this? Yes / No ".

Does this message appear on the phone all the time? If you reboot your BlackBerry and then restart AstraSync and press Yes to this message twice does this issue then go away?

If it doesn't do you have any other applications on your device that also uses your Contacts such as Facebook? If so please follow the instructions here to disable Facebook from your contacts: http://forum.astrasync.com/Default.aspx?g=posts&t=2022

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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