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How to Reset the E-Mail Collection Options
Posted: Tuesday, July 14, 2009 7:30:56 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 372
Location: USA
It may be necessary to perform a procedure known as ‘Resetting the collection’ with AstraSync to clear up any issues or anomalies with E-Mail. This will essentially break and then re-establish the sync relationship.

Reset The E-Mail Collection

1) On the Device in AstraSync go to Menu > Options > Sync Settings.
2) Unselect the Email option.
3) Hit Menu > Save.
4) You will get a warning that items will be deleted on the device
5) Hit Menu > Yes.
6) Once the data is deleted on the device go back into Options > Sync settings
7) Select the Email option
8) Hit Menu > Save.
9) AstraSync will now sync the items on the device back to the BlackBerry.

Amit Patel
AstraSync Support
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