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Device Event Log Entries Options
Vicky Cwilewicz
Posted: Wednesday, May 6, 2009 11:32:07 AM
Rank: Goddess
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 1,512
Should you encounter an exception reported within AstraSync then to aid support we need to gather the associated device log entry. Copy the related entry and email to support@astrasync.com referencing your forum post or post to the forum thread.

Accessing the Log

BlackBerry Storm users

In portrait view using the SureType keyboard, perform the following steps
-From the Home screen of the BlackBerry smartphone, display the menu and then select Show Keyboard.
-Hold the number key to lock the number keyboard. The 123 icon appears on the top-right of the screen, and a small lock appears on the number key.
-Press the ( , ) ( 5 ) ( , ) ( 5 ) keys.

or

In landscape view using the QWERTY keyboard, perform the following steps:
-From the Home screen of the BlackBerry smartphone, display the menu and then select Show Keyboard.
-Hold the number key to lock the number keyboard. The 123 icon appears on the top-right of the screen, and a small lock appears on the number key.
-Press the ( " ) ( / ) ( " ) ( / ) keys.

All Other BlackBerry Phones

If you have a different phone then from the home screen you can hold down the ALT key then press L, G, L, G. This should bring up the device log. You can see the exception in bold. This will be at the top of the list if you attempt to sync by AstraSync before opening the event log.

An Example Exception

Name: NullPointerException
No detail message
net_rim_pdap
RepeatRule
setInt
0xC87D
AstraSync-3
z
a
0x4A17
AstraSync
af
b
0x2F5E
AstraSync-1
da
a
0x3422

Please also let us know the BlackBerry model and its OS and which type of server you are syncing against e.g Exchange 2003 or 2007 etc

Vicky Cwilewicz
AstraSync Support
www.astrasync.com
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