|
|
Rank: Newbie
Groups: Member
Joined: 12/10/2009
Posts: 4
Location: Atlanta, GA
|
Items that I add to my Blackberry (either calendar or contact) do not sync to my Outlook Exchange Server.
I've run a Sync Status and the phone doesn't recognize the added contacts or calendar items. The message reads 0 of 0.
This happened before and I deleted the application from my phone then reinstalled. It worked fine for a few days, but the error has since repeated itself. Reinstalling on a weekly basis is not an acceptable fix for me.
For me, being able to add appointments (and contacts) while on the go is much more critical than the other way around. Is this a known issue?
Thanks, Sarah
BlackBerry 9700, v5.0.0.330/Platform 5.1.0.91, Tmobile
|
|
Rank: Advanced Member
Groups: Administration
, AstraSync Staff
Joined: 3/11/2009
Posts: 845
Location: UK
|
Hello Sarah, This is not a known issue. We will need to gather logging data from your device in order to investigate this further. Please go to AstraSync Options > Diagnostic Settings - Enable Diagnostics Add an event to the calendar, then create a contact on your device. Sync the device, note that the contact and the event don't sync. Wait a further 5 minutes, then disable Diagnostics. Please then send an email to support@astrasync.comPlease include: AstraSync Version BlackBerry 9700, OS 5.0.330 A link to this post The name of the event created The name of the contact created Thank you, Ranald.
Ranald Lillie AstraSync Support
|
|
Rank: Advanced Member
Groups: Administration
, AstraSync Staff, Member
Joined: 7/23/2009
Posts: 116
Location: San Jose
|
Hello Sarah,
We had one customer today who had the same error message as you did. We haven't been able to locate the problem that makes this error, but we have found that performing a hard reset (pulling the battery), starting up AstraSync and making sure you answer yes to all prompts will get everything back on track. Please give this a try and let us know if you still receive this error message.
Anthony Vu
Astrasync Technical Support
Astrasync.com
|
|
Rank: Newbie
Groups: Member
Joined: 12/10/2009
Posts: 4
Location: Atlanta, GA
|
The hard reset worked! Thanks.
|
|
Rank: Newbie
Groups: Member
Joined: 7/16/2010
Posts: 1
|
Hello, Same Problem. After Hard Reset, the problems persist.
BB 890 curve. OS 5.0. AstraSync 4.1.16
Thanks.
|
|
Rank: Advanced Member
Groups: Administration
, AstraSync Staff
Joined: 3/11/2009
Posts: 845
Location: UK
|
Hello picapedra,
We have so far not received any data to allow us to investigate this issue.
Please follow the instructions for submitting diagnostic data in my post above.
Thank you,
Ranald.
Ranald Lillie
AstraSync Support
|
|
|
Guest |
