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Error processing new/deleted mail #### from server. error retrieving key #### in tree. index 0 >= Options
Amit.Patel
Posted: Friday, April 1, 2011 11:05:48 AM
Rank: Advanced Member
Groups: Administration , AstraSync Staff

Joined: 7/9/2008
Posts: 372
Location: USA
The following error may be seen when trying to sync Email within AstraSync:

Error processing new/deleted mail #### from server. error retrieving key #### in tree. index 0 >= 0


This particular error is caused by corruption within the inbox. To resolve the issue, please perform the following steps on your device:


1) Open AstraSync > Press the Menu Button > Options > Sync Settings > Uncheck Email > Save > Confirm to reset the Email Collection.
2) Once back on the AstraSync Options screen, press the Back Arrow Button (to the right of the trackball/trackpad) to view the Sync Status screen (which replaces the Inbox). A message will be displayed ‘Processing configuration changes.’ Wait until the sync finishes.
3) Once this process has finished, a sync of the remaining items will take place (or if you are only syncing email it will report 'No Collections are configured for sync..."
4) When the sync has finished, press the Menu Button > Options > Sync Settings > Reselect Email > Save. The Emails will now be repopulated to the device from the server.

The resyncing process can be monitored on the Sync Status screen which is located via the Inbox > Menu Button > Sync Status.





Amit Patel
AstraSync Support
www.astrasync.com
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